At Your Service
From tracking your order to processing a return, your satisfaction is very important to us and we're here to help! In.B.Tween has an open door policy and if there’s something you can’t stop kvelling over or that we can improve upon or if you know of an amazing artist we should be working with- we want to hear it all! Please shoot us an email: firstname.lastname@example.org.
Here Are The Deets...
Do you charge sales tax?Danny Donovan
If the order is being shipped within the state of Florida, sales tax will be collected.
Do you offer Local Pick Up?Danny Donovan
In.B.Tween is located in West Delray Beach, Florida. If you live in SoFla or are vacationing nearby and want to avoid shipping costs- just select “Local Pick-Up” when placing the order and we’ll coordinate a time for you to grab your swag.
It is my child’s first year at sleepaway camp, HELP!Danny Donovan
Camp is our Sweet Spot and Hand-Holding is our Jam!
Email us questions and/or book a one-on-one, virtual Camp Specialist Appointment and we’ll get you hooked up! If you’re in or near West Delray Beach and want to schedule an in-person retail therapy sesh- we can make that happen, too.
Need help designing your item? We got you.Danny Donovan
If you’re overwhelmed by the endless personalization possibilities, give a shout and we’ll help you out! Our team will be happy to assist you throughout the design and ordering process: email@example.com.
Question About Your Order?Danny Donovan
When inquiring about your order, please include your order number in the subject line.
What do I do if I need to cancel an order?Danny Donovan
If you need to cancel an order, we’ll do our very best to accommodate your request- just email us within 24-hours of placing the order and we’ll abort mission if it isn’t already in production.
When do I need to start ordering camp stuff?Danny Donovan
You have time, but not that much time. We recommend placing orders at least three months before your trunks are scheduled for pick-up (four months before if you anticipate a last minute, second-guessing, buying-frenzy freak out.)
When will I receive my order?Danny Donovan
All of our products are made-to-order… and custom, one-of-a-kind, handmade fabulousness can take time. While we wish we could give you a one-size-fits-all turnaround time- there are just too many variables. During busy times of the year, (Holiday & Camp Ordering Season) turnaround time and shipping dates may be extended. If you need a specific item by a certain date, please email us at firstname.lastname@example.org. Please also include this request in the “Anything Else We Need to Know? / Special Request / Instructions” field.
When all the items in your order are completed, we send everything out together to keep shipping costs down. If you want us to send items as they become available, there will be additional shipping charges.