Guarantees & Returns

We work closely with our incredible team of designers to create an awesome collection of customized and personalized clothes, accessories, camp gear and special, one-of-a-kind gifts. We guarantee our products to be high-quality and defect-free; distressed, maybe, but intentionally so. If there is ever an issue with an item in your order, we will work hard to fix it.

Please make sure to carefully review all the details of your order (check the spelling, names, dates, colors, images, size, etc.) because we can’t refund special-ordered products that have been inputted incorrectly. All sales of customized and personalized items are final. However, we will do our best to work with you to find a reasonable solution to correct and replace the item with as little additional charge as possible.

Additionally, all sale items are final and may not be returned, replaced, or refunded for any reason. However, if the product is defective (i.e. torn, ripped, stained, discolored, or otherwise unintentionally imperfect) or if we make an error in production or implementation of your design, please contact us within 10 days of receiving the item and, upon approval, we’ll replace it at no additional cost. We only require that:

1. You first provide us with a photo of the item showing our mistake. (We’ll show it to our designers to correct the problem).
2. You return the item to us unused and in the same condition that you received it. (We’ll email you a prepaid shipping label.)

Please do not return any items to us without first letting us know-no refunds or replacements will be authorized without our prior approval.

We pride ourselves on concierge, above-and-beyond customer care. No matter what the issue, we want you to be obsessed with your order and your experience- so always reach out to us if you have any questions and we’ll work together to make it amazing! For all questions, comments, concerns and to notify us of a request for a return, refund or replacement of an item under our return policy, please email us at hi@shopinbtween.com